At International Home Care Services of New York, LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your personal information when you visit our website or use our products and services.
By accessing our website or using our products and services, you consent to the practices described in this Privacy Policy. Please read this policy carefully to understand your rights and responsibilities regarding your personal information.
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Information We Collect
We may collect the following types of information:
- Personal Information: This may include your name, email address, phone number, postal address, and any other information you provide when filling out forms on our website or when contacting us.
- Usage Information: We may collect information about your interactions with our website and services, such as your IP address, browser type, operating system, and browsing behavior.
- Cookies: We use cookies and similar tracking technologies to collect information about your browsing preferences, such as the pages you visit, the links you click, and other actions you take on our website.
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How We Use Your Information
We may use your personal information for the following purposes:
- To provide and maintain our products and services.
- To communicate with you and respond to your inquiries.
- To improve and personalize your experience on our website.
- To send you marketing communications, promotions, and updates if you have provided your consent.
- To monitor and analyze website usage and trends.
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Sharing Your Information
We may share your personal information with third parties, including:
- Service Providers: We may share information with trusted service providers who assist us in providing our products and services and maintaining our website.
- For Treatment, Payment, and Healthcare Operations (TPO):As permitted under HIPAA, we may use or disclose your PHI for purposes related to your treatment, payment for services, and healthcare operations.
- Legal Requirements: We may disclose your information if required by law, such as in response to a court order or government request.
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SMS Communication
To ensure compliance with applicable regulations and standards, we have established specific policies for SMS communication:
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Opt-In Policy:
- If you wish to receive SMS communications from International Home Care Services of New York, LLC, you must provide explicit consent by opting in. The SMS opt-in box on our website will be presented separately from other forms of communication, such as voice calls and email. It will not be prechecked or mandatory.
- Opt-In language on our website intake form: “By providing your phone number, you consent to receive SMS communications from International Home Care Services of New York, LLC regarding your care and services. You may opt out at any time.”
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Opt-Out Policy:
You may opt out of receiving SMS messages from us at any time. To do so, reply to any SMS message from us with the keyword “STOP.” Upon receiving your opt-out request, we will promptly cease further SMS communications.
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Your Choices
You have the following choices regarding your personal information:
- Access and Correction: You can access, update, or correct your personal information by contacting us.
- Opt-Out: You can opt out of receiving marketing communications by following the instructions in the communication.
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Data Security
We employ reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
We implement appropriate physical, technical, and administrative safeguards to protect your personal information and PHI from unauthorized access, use, or disclosure. Our SMS communications are transmitted through secure systems, but we recommend avoiding sharing sensitive information through text messages.
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HIPAA Compliance
In accordance with the Health Insurance Portability and Accountability Act (HIPAA), we are committed to safeguarding the privacy and security of your Protected Health Information (PHI). If our services involve handling PHI, we will ensure that such information is managed in compliance with HIPAA regulations.
- Protected Health Information (PHI): PHI includes any health-related information that identifies an individual, such as medical records, health history, and other personal health information. We will use and disclose PHI only as permitted by HIPAA and as necessary to provide and manage our services, including treatment, payment, and healthcare operations.
- Safeguarding PHI: We implement stringent measures to protect PHI from unauthorized access, use, or disclosure. Our staff is trained to handle PHI with the highest level of confidentiality and security.
- Your Rights Under HIPAA: You have the right to access, correct, and request restrictions on the use and disclosure of your PHI.
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Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the “Last Updated” date will be modified accordingly.
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Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us.
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Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to access, correct, or delete your information. Please contact us if you wish to exercise any of these rights.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.